Ordering & Refund Policy
Refunds and Returns: Because our treats are freshly made and perishable, we do not accept returns or offer refunds for changes of mind. If your order arrives damaged, is incorrect, or isn’t delivered, please contact us so we can make it right. This policy does not limit your rights under applicable law.
Order Changes and Cancellations: Contact us as soon as possible to request a change or cancellation. Requests are subject to preparation status and availability; a request is not confirmed until we respond.
Ordering and Delivery: Please review your items, delivery address, contact information, and selected delivery date before placing your order. Available delivery options, charges, and ordering deadlines are shown during ordering. If you need an order sooner, call or text us before ordering.
Allergens: Please contact us about ingredients and allergies before placing an order. We cannot guarantee an allergen-free preparation environment.
Contact: thecookiemess@gmail.com or 626-426-2351.
Hours: Monday–Saturday, 10 AM–8 PM. Sunday: Closed.